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Loyalty Club PLC
Troubleshooting

My TEDS exchange is pending

Pending TEDS exchanges sit in your transaction list when the partner’s wallet was insufficient at the time.

1 min readUpdated 1 May 2026

If you’ve exchanged stamps or a reward for TEDS and the transaction shows as pending, here’s what’s happening.

What "pending" means

In your TEDS transactions list, look for rows of type:

  • stamp-exchange-pending
  • reward-exchange-pending

These appear when the partner’s TEDS wallet was insufficient to fully fund your exchange at the moment it happened. The TEDS still credits to your wallet — your headline Available Balance includes pending — but the partner side of the transaction is still being settled.

What to do

Usually, nothing. The partner needs to top up to clear it; that typically happens on their normal cadence.

The audited member-side UI doesn’t display a specific deadline. If a single pending exchange has been outstanding for an unusually long time and you’re concerned, open a ticket with the transaction details and we’ll investigate.

In one sentence

Pending = partner’s wallet was short; your TEDS still credit; partner side settles when they top up.

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