For members
Members help
Guides for the digital QR, your TEDS wallet, stamp cards, referrals, donations and account.
Account & privacy
4 articles
- Changing your email or passwordEdit email and password from Settings — both fields in the same Profile form.1 min
- Managing marketing consentMarketing consent is set at signup and per-partner when you join a campaign. Contact support if you need to change it later.1 min
- Recovering a lost phoneSign in to the app on a new device with your existing email and password. Your account, stamps and TEDS are server-side.1 min
- Deleting your accountSettings → Delete Account flow — requires password confirmation.1 min
Discovering partners
1 article
Donations
1 article
Getting started
3 articles
- What is Loyalty Club?One QR, every loyalty card you have on the network. Earn stamps at partners, exchange for TEDS, spend TEDS anywhere.2 min
- Signing upSignup asks for name, email, password, optional marketing consent, privacy acceptance and an optional referral code.2 min
- Earning your first stampVisit a partner, show your QR. The first time you visit, the partner enrolls you and applies the stamp.2 min
Referrals & rewards
2 articles
TEDS wallet
4 articles
- What is TEDS?TEDS is the network’s loyalty token. 1 TEDS = £0.01.2 min
- Exchanging stamps and rewards for TEDSExchange single stamps for TEDS, or exchange a completed reward for TEDS — both happen on the campaign detail page.2 min
- Spending TEDS on other partnersUse TEDS to buy individual stamps on any campaign — the buyStampForTeds action on the campaign detail page.1 min
- Understanding pending vs available TEDSYour wallet shows one available balance. Pending exchanges show in your transaction list.2 min
Troubleshooting
2 articles
Your QR code & stamp cards
4 articles
- Showing your QR at the tillOpen My QR, turn your screen brightness up, hold the phone steady for staff to scan.1 min
- Adding your card to Apple Wallet or Google WalletSave your Loyalty Club QR to Apple Wallet or Google Wallet from the My QR screen, then scan it at the till without opening the app.2 min
- Understanding your stamp cardsMy Campaigns groups campaigns by partner business. Pick a partner from the list to see their campaigns and your stamp progress.2 min
- Joining a new campaignMost enrolment happens automatically when staff scan your QR for the first time. Some partners may ask you to scan their campaign QR with the app’s scanner first.2 min