For members
Members help
Guides for the digital QR, your stamp cards, bookings, referrals, donations and account.
Account & privacy
6 articles
- Changing your email or passwordEdit email and password from Settings — both fields in the same Profile form.1 min
- Managing marketing consentEach business asks for your permission when you join it. What your answer covers, how to change it, and how to unsubscribe from one business's emails.3 min
- Emails from the businesses you joinWhy a business you joined can email you, which of its emails wait for your yes, and how to stop one business's emails without losing your stamps.3 min
- Telling a business what you likeAnswer a business's own questions — a favourite, a birthday, the dates that matter — from its email or from Settings → Your info, and change or delete any answer whenever you like.3 min
- Recovering a lost phoneSign in to the app on a new device with your existing email and password. Your account, stamps and balance are server-side.1 min
- Deleting your accountSettings → Delete Account flow — requires password confirmation.1 min
Discovering partners
2 articles
Getting started
3 articles
- What is Loyalty Club?One QR, every loyalty card you have on the network. Earn stamps at every partner and build them into rewards.2 min
- Signing upSignup asks for name, email, password, privacy acceptance, an optional email-offers tick and an optional referral code.2 min
- Earning your first stampVisit a partner, show your QR. The first time you visit, the partner enrolls you and applies the stamp.2 min
Referrals & rewards
2 articles
Troubleshooting
1 article
Your QR code & stamp cards
7 articles
- Showing your QR at the tillOpen My QR, turn your screen brightness up, hold the phone steady for staff to scan.1 min
- Adding your card to Apple Wallet or Google WalletSave your Loyalty Club QR to Apple Wallet or Google Wallet from the My QR screen, then scan it at the till without opening the app.2 min
- Understanding your stamp cardsMy Campaigns groups campaigns by partner business. Pick a partner from the list to see their campaigns and your stamp progress.2 min
- Joining a new campaignMost enrolment happens automatically when staff scan your QR for the first time. Some partners may ask you to scan their campaign QR with the app’s scanner first.3 min
- Ordering from a table menuScan the QR on the table, order from your phone, and pay by card — the stamp lands on its own.3 min
- Ordering online for collection or deliveryOrder from a business's shop link, choose when to collect or where to deliver, and pay as you order — with your rewards, codes and deals taken off.4 min
- Claiming a stamp from an order you placed as a guestOrdered from a table menu without an account? Your meal still earned a stamp — here's how to collect it.2 min