For members
Members help
Guides for the digital QR, your TEDS wallet, stamp cards, referrals, donations and account.
Account & privacy
4 articles
- Changing your email or passwordEdit email and password from Settings — both fields in the same Profile form.1 min
- Managing marketing consentMarketing consent is set at signup (and per-partner when you join a campaign). The audited app doesn’t expose a Settings toggle to change it later.1 min
- Recovering a lost phoneSign in to the app on a new device with your existing email and password. Your account, stamps and TEDS are server-side.1 min
- Deleting your accountSettings → Delete Account flow — requires password confirmation.1 min
Discovering partners
1 article
Donations
1 article
Getting started
3 articles
- What is Loyalty Club?One QR, every loyalty card you have on the network. Earn stamps at partners, exchange for TEDS, spend TEDS anywhere.2 min
- Signing upRegister page form: name, email, password (with strength check), optional marketing-consent and referral-code fields.2 min
- Earning your first stampVisit a partner, show your QR. The first time you visit, the partner enrolls you and applies the stamp.2 min
Referrals & rewards
2 articles
TEDS wallet
4 articles
- What is TEDS?TEDS is the network’s loyalty token. 1 TEDS = £0.01.2 min
- Exchanging stamps and rewards for TEDSExchange single stamps for TEDS, or exchange a completed reward for TEDS — both happen on the campaign detail page.2 min
- Spending TEDS on other partnersUse TEDS to buy individual stamps on any campaign — the buyStampForTeds action on the campaign detail page.1 min
- Understanding pending vs available TEDSYour wallet shows ONE balance — actually settled + pending summed. Pending exchanges show in your transaction list.2 min
Troubleshooting
2 articles
Your QR code & stamp cards
3 articles
- Showing your QR at the tillOpen My QR, turn your screen brightness up, hold the phone steady for staff to scan.1 min
- Understanding your stamp cardsMy Campaigns groups campaigns by partner business. Pick a partner from the list to see their campaigns and your stamp progress.2 min
- Joining a new campaignMost enrolment happens automatically when staff scan your QR for the first time. Some partners may ask you to scan their campaign QR with the app’s scanner first.2 min