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Account & privacy

Recovering a lost phone

Sign in to the app on a new device with your existing email and password. Your account, stamps and TEDS are server-side.

1 min readUpdated 1 May 2026

Lost your phone? Your Loyalty Club account is safe — it’s server-side. Recovery is just a normal sign-in on a new device.

Member portal dashboard showing TEDS balance and shortcuts for campaigns, QR code, partners, messages and wallet.
Demo Member Portal: the dashboard gives members quick access to campaigns, QR code, partners, messages and wallet.
Member portal account settings screen showing email and password controls.
Demo Member Portal: account settings are where members manage sign-in details and profile preferences.

The recovery path

  1. 01
    Get any device with the app installed

    iOS, Android, or the web app.

  2. 02
    Sign in

    Use the email and password you signed up with.

  3. 03
    Done

    Your QR is the same on every device. Stamps, campaigns and TEDS balance are all there.

Forgotten the password

Use the Password reset option on the login screen — sends a reset link to your registered email. There’s a dedicated PasswordReset page in the customer portal.

Lost both phone AND access to the registered email

Open a ticket — we can verify your identity and help recover the account.

In one sentence

Install the app on a new device → sign in with email + password → everything’s there.

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