Recovering a lost phone

Lost your phone? Your Loyalty Club account is safe — it’s server-side. Recovery is just a normal sign-in on a new device.

The recovery path

1. 01
   Get any device with the app installed

   iOS, Android, or the web app.

2. 02
   Sign in

   Use the email and password you signed up with.

3. 03
   Done

   Your QR is the same on every device. Stamps, campaigns and TEDS balance are all there.

Forgotten the password

Use the Password reset option on the login screen — sends a reset link to your registered email. There’s a dedicated PasswordReset page in the audited customer portal.

Lost both phone AND access to the registered email

Open a ticket — we can verify your identity and help recover the account.

In one sentence

Install the app on a new device → sign in with email + password → everything’s there.