Cancelling or reactivating your subscription

You can cancel any time. Cancellation takes effect at the end of your current billing period — you keep access for the time you’ve already paid for.

Cancelling

1. 01
   Open Settings → Manage Subscription

   From the portal sidebar.

2. 02
   Tap Cancel Subscription

   A confirmation modal opens showing the exact date your subscription will end (the end of your current billing period).

3. 03
   Confirm

   The cancellation registers. The modal switches to a "Subscription Cancelled" success state and closes.

After cancelling, the Manage Subscription panel changes:

• The subscription status flips to canceled with cancelAtPeriodEnd: true.
• The "Renewing on" line becomes "Cancelling on" with the same date.
• A reactivation prompt is offered.

What happens during the remaining period

You retain full access until the period-end date — exactly as before. Stamps still award, conversions still process, the mobile app and portal both work normally. Members see no change.

Reactivating

Open Settings → Manage Subscription before (or after) the period ends and re-subscribe. The portal walks you back through the payment step.

What to know

A few edge cases depend on your account state, so contact us if you need a written answer before cancelling:

• What happens to your account on the day after the period ends — the portal supports a payment_failed 5-day grace path (see Your partner subscription), but the equivalent post-cancellation lock-out flow isn’t documented in the same way.
• Data preservation timeline after cancellation — if you need a guarantee that your campaign / member / TEDS data will still be there if you come back in 6 months, open a ticket and we’ll confirm the policy in writing.
• Refunds for mid-period cancellation — handled case-by-case, not by an automated rule.

TEDS wallet on cancellation

• Available TEDS stay in your wallet during the active + cancelling period.
• Pending exchanges continue clearing during the active + cancelling period.
• If you have a meaningful TEDS balance and want to discuss how to handle it, open a ticket — TEDS-out-to-cash isn’t fully shipped currently, so this is currently a manual conversation.

In one sentence

Cancel via Settings → Manage Subscription → keep access until the period-end date → reactivate any time. Anything beyond that, ask us.