For partners
Partners help
How to run campaigns, scan member QRs, top up TEDS, send messages, pull tax reports and manage your subscription.
Account & settings
2 articles
- Changing your business email or passwordBoth editable from Settings — email lives in your business profile, password lives in Password & Security.1 min
- Managing your branding and profile pageLogo + social links live in Settings → Profile / Social Links. Edit Profile Page is where you set your About text, opening hours, price range and additional details.3 min
Billing & subscription
3 articles
- Your partner subscriptionPick monthly or yearly. Free until you reach 15 customers.2 min
- Updating your payment methodChange the card we charge for your subscription via Settings → Manage Subscription.1 min
- Cancelling or reactivating your subscriptionHow to cancel from Settings → Manage Subscription, what happens to access, and how to come back.2 min
Campaigns
5 articles
- Understanding campaignsWhat a campaign is, the two types you can run, and the building blocks you set up in the wizard.3 min
- Creating your first campaignWalkthrough of the 4-step wizard — basic info, mechanics, financial, referral.4 min
- Setting the stamp goal and rewardThe fields that drive what customers earn and what your tax report sees.3 min
- Enabling TEDS on a campaignToggle TEDS on or off in the Financial step of the campaign wizard.2 min
- Pausing vs deleting a campaignPause is reversible and preserves stamps. Delete is permanent and customers lose their stamps.2 min
Customers / CRM
1 article
Getting started
4 articles
- Welcome to Loyalty Club PartnersWhat the platform does, the loop you’re stepping into, and where to start.3 min
- Creating your accountPick monthly or yearly, fill the signup form, set up your card, verify your email. About 5 minutes.4 min
- Completing your business profileThe fields in Settings → Profile that members see and that drive your tax report.3 min
- Setting your location and postcode sectorsPlace your business on the map (search-driven) and set up to three postcode entries that drive postcode-based discovery.2 min
Message centre
3 articles
- The three Message Centre sectionsMessage Campaigns, Action Alerts, Refer A Friend Messages — three distinct things in one Message Centre.2 min
- Sending your first message campaignWalkthrough of the 4-step Message Campaign wizard.3 min
- Setting up an automated action alertAction Alerts is the Message Centre section for automated customer notifications.2 min
Referring other partners
1 article
Reports & tax
2 articles
Scanning & POS
4 articles
- Getting the mobile app for scanningiOS and Android partner apps for at-the-till scanning. Plus the desktop fallback.2 min
- Scanning your first member QRScan a member’s QR, pick the campaign, tap Apply Stamp.2 min
- Awarding a stamp with an order valueWhen the order value field matters and how spend-based campaigns use it.2 min
- Redeeming a member’s rewardWhen the member has a completed card, a Redeem Coupon button appears alongside Apply Stamp. Tap to mark the reward fulfilled.2 min
Team & staff
2 articles
TEDS wallet & funding
4 articles
- Understanding TEDS as a partnerYou purchase TEDS to fund the wallet that pays out when customers exchange stamps or rewards.3 min
- Topping up your TEDS walletBuy TEDS packages from the Purchase TEDS page when your wallet runs low.2 min
- Available vs pending TEDS balanceYour wallet shows one balance. The transaction history is where pending shows up.2 min
- Pending TEDS exchanges + the 5-day grace (subscription)Two different things partners often conflate: TEDS pending exchanges (no specific deadline) and the 5-day grace period for failed subscription payments.3 min
Troubleshooting
4 articles
- My staff can’t award stampsTriage path when staff members report scanning isn’t working — staff state, app version, campaign state, camera permission.2 min
- The scanner can’t read the member’s QRTriage path for stubborn QR codes — brightness, glare, fallback to customer search.2 min
- Members aren’t receiving my messagesTriage path for low message-delivery counts.2 min
- Pending TEDS exchanges aren’t clearingTriage path for pending TEDS exchange rows that won’t go through.2 min