Both editable from Settings — email lives in your business profile, password lives in Password & Security.

Logo + social links live in Settings → Profile / Social Links. Edit Profile Page is where you set your About text, opening hours, price range and additional details.

Pick monthly or yearly. Free until you reach 15 customers.

Change the card we charge for your subscription via Settings → Manage Subscription.

How to cancel from Settings → Manage Subscription, what happens to access, and how to come back.

Customers book a table or an appointment from your page, you run the day from one diary, and turning up earns the loyalty stamp.

The five-step setup, then every switch you can change afterwards — approval, notice periods, hours, services, payments and which campaign gets the stamp.

The today timeline, approving requests, adding walk-ins, and marking someone attended — which is the moment the loyalty stamp is awarded.

Taking card payment at booking through your own Square account, how unpaid holds release themselves, when refunds are automatic, and what actually cuts no-shows.

What a campaign is, the two types you can run, and the building blocks you set up in the wizard.

Walkthrough of the 4-step wizard — basic info, mechanics, financial, referral.

The fields that drive what customers earn and what your tax report sees.

Toggle TEDS on or off in the Financial step of the campaign wizard.

Pause is reversible and preserves stamps. Delete is permanent and customers lose their stamps.

Search and view your enrolled members — visits, referrals, GDPR status, plus per-customer stamp history.

What the platform does, the loop you’re stepping into, and where to start.

Pick monthly or yearly, fill the signup form, set up your card, verify your email. About 5 minutes.

The fields in Settings → Profile that members see and that drive your tax report.

Place your business on the map (search-driven) and set up to three postcode entries that drive postcode-based discovery.

Marketing Studio is the design workspace inside Marketing Resources — build posters, flyers and social graphics that point customers at your Loyalty Club QR code.

Use Marketing Resources to build campaign flyers, posters and social graphics with templates, backgrounds, brand styling, QR codes and saved flyer drafts.

Message Campaigns, Action Alerts, Refer A Friend Messages — three distinct things in one Message Centre.

Walkthrough of the 4-step Message Campaign wizard.

Action Alerts is the Message Centre section for automated customer notifications.

The bell, the history page and what raises an alert — new orders, booking requests, tabs asking to settle and billing problems.

Set push and email per category, turn on the new-order chime, and get notifications onto staff devices.

Share your referral code or link. Earn 2,500 TEDS (£25) when they sign up.

Generate a PDF report of your transactions over a chosen date range.

What the tax-report PDF covers, and what to check before relying on it.

iOS and Android partner apps for at-the-till scanning. Plus the desktop fallback.

Scan a member’s QR, pick the campaign, tap Apply Stamp.

When the order value field matters and how spend-based campaigns use it.

When the member has a completed card, a Redeem Coupon button appears alongside Apply Stamp. Tap to mark the reward fulfilled.

A QR on each table opens your menu on the diner's phone. They order, they pay, and the loyalty stamp is awarded automatically.

Every switch on the Menu settings page explained — the master toggle, order acceptance, guest ordering, payment modes, tips, service charge and the linked campaign.

Menus, sections and dishes — plus photos, allergens, dietary tags, option groups, the sold-out toggle and menu schedules.

Photograph the menu you already have — up to six pages — check what was read, and add it to your menu in one go.

Give every table its own code so orders arrive labelled, then print the whole room in one sheet.

Accept, start and complete table orders, mark at-till orders paid, reject with a reason, and handle tabs.

How money moves — at the till, by card through your own Square account, with TEDS tokens, or on a tab settled at the end.

How paying for an order awards a loyalty stamp, how to link dishes to a campaign, and how guests claim the stamp their meal earned.

Add a server (staff user) via the Add Server form — name, email, position, optional photo.

ServerUser settings menu shows what a staff member can do in the portal.

Use the Server detail page to review staff activity, campaign contribution, customer segments, quality signals, and exportable performance reports.

You purchase TEDS to fund the wallet that pays out when customers exchange stamps or rewards.

Buy TEDS packages from the Purchase TEDS page when your wallet runs low.

Your wallet shows one balance. The transaction history is where pending shows up.

Two different things partners often conflate: TEDS pending exchanges (no specific deadline) and the 5-day grace period for failed subscription payments.

Triage path when staff members report scanning isn’t working — staff state, app version, campaign state, camera permission.

Triage path for stubborn QR codes — brightness, glare, fallback to customer search.

Triage path for low message-delivery counts.

Triage path for pending TEDS exchange rows that won’t go through.