Both editable from Settings — email lives in your business profile, password lives in Password & Security.

Logo + social links live in Settings → Profile / Social Links. Edit Profile Page is where you set your About text, opening hours, price range and additional details.

Pick monthly or yearly. Free until you reach 15 customers.

Change the card we charge for your subscription via Settings → Manage Subscription.

How to cancel from Settings → Manage Subscription, what happens to access, and how to come back.

What a campaign is, the two types you can run, and the building blocks you set up in the wizard.

Walkthrough of the 4-step wizard — basic info, mechanics, financial, referral.

The fields that drive what customers earn and what your tax report sees.

Toggle TEDS on or off in the Financial step of the campaign wizard.

Pause is reversible and preserves stamps. Delete is permanent and customers lose their stamps.

Search and view your enrolled members — visits, referrals, GDPR status, plus per-customer stamp history.

What the platform does, the loop you’re stepping into, and where to start.

Pick monthly or yearly, fill the signup form, set up your card, verify your email. About 5 minutes.

The fields in Settings → Profile that members see and that drive your tax report.

Place your business on the map (search-driven) and set up to three postcode entries that drive postcode-based discovery.

Message Campaigns, Action Alerts, Refer A Friend Messages — three distinct things in one Message Centre.

Walkthrough of the 4-step Message Campaign wizard.

Action Alerts is the Message Centre section for automated customer notifications.

Share your referral code or link. Earn 2,500 TEDS (£25) when they sign up.

Generate a PDF report of your transactions over a chosen date range.

What we can confirm about the tax-report PDF, and what we’re not sure about.

iOS and Android partner apps for at-the-till scanning. Plus the desktop fallback.

Scan a member’s QR, pick the campaign, tap Apply Stamp.

When the order value field matters and how spend-based campaigns use it.

When the member has a completed card, a Redeem Coupon button appears alongside Apply Stamp. Tap to mark the reward fulfilled.

Add a server (staff user) via the Add Server form — name, email, position, optional photo.

ServerUser settings menu shows what a staff member can do in the portal.

You purchase TEDS to fund the wallet that pays out when customers exchange stamps or rewards.

Buy TEDS packages from the Purchase TEDS page when your wallet runs low.

Your wallet shows one balance. The transaction history is where pending shows up.

Two different things partners often conflate: TEDS pending exchanges (no specific deadline) and the 5-day grace period for failed subscription payments.

Triage path when staff members report scanning isn’t working — staff state, app version, campaign state, camera permission.

Triage path for stubborn QR codes — brightness, glare, fallback to customer search.

Triage path for low message-delivery counts.

Triage path for pending TEDS exchange rows that won’t go through.