You’ve signed up to run a Loyalty Club partner account. This article is the orientation.
The model
Every loyalty card you’ve ever offered customers — paper punch cards, plastic membership cards, QR codes printed on receipts — Loyalty Club replaces with a single digital programme that customers carry on their phone alongside cards from every other partner.
Customers ("members") show their personal QR at your till. Your staff scan it with the partner mobile app or the desktop web scanner. A stamp lands on the card. When the card is full, the member can either redeem the reward at your shop, or — if your campaign has TEDS enabled — exchange the stamp or completed reward for TEDS (network tokens) instead.
You fund TEDS exchanges by topping up a TEDS wallet. The wallet pays out when customers exchange stamps / rewards for TEDS. The wallet earns income when customers spend their TEDS to buy stamps on your campaigns.
What the partner portal is for
| Area | What you do |
|---|---|
| Campaigns | Create stamp programmes via the 4-step wizard. |
| Scanning | Apply stamps at the till using the mobile app or desktop scanner. |
| Customers | View who’s enrolled with stamp counts, last visit date, referrals count. |
| Team | Add staff (Servers) who can scan but can’t manage your business. |
| TEDS wallet | Top up the wallet that funds customer-side TEDS exchanges. |
| Messaging | Three-section Message Centre: Message Campaigns, Action Alerts, Refer A Friend Messages. |
| Reports | Pull a tax report (PDF) for your accountant. |
| Referrals | Share your code to introduce other businesses (2,500 TEDS / £25 reward when a referral signs up). |
What you don’t need
- No new hardware. Your existing till stays as it is. A phone, tablet or laptop is your scanner.
- No POS integration. Loyalty Club runs as a parallel layer — staff scan after taking payment.
- Free until 15 customers. Card on file at signup; no charges until you reach the customer threshold.
Where to go next
- 01Complete your business profile
Required fields cover business type, address, VAT, trading style. See Completing your business profile.
- 02Create your first campaign
4-step wizard. See Creating your first campaign.
- 03Get the mobile app or use the desktop scanner
- 04Top up the TEDS wallet
Only required if you enable TEDS on a campaign. Packages are fetched dynamically. See Topping up your TEDS wallet.
- 05Add staff members
Optional. See Adding a staff member.
In one sentence
You run digital loyalty programmes; customers carry one wallet across the whole network; TEDS is the token that lets value travel between partners.