Redeeming a member’s reward

When a customer presents a completed stamp card to redeem the reward in your shop, the scanner page surfaces a Redeem Coupon button alongside the Apply Stamp button on that campaign.

At the till

1. 01
   Scan the member’s QR

   Same as for a regular stamp scan — open the scanner, point at their QR.

2. 02
   Find the campaign

   The customer’s campaigns appear with stamp counts. Campaigns with a completed card show a Redeem Coupon button (visible when readyToRedeem > 0).

3. 03
   Tap Redeem Coupon

   The redemption is processed. A success toast confirms: "Coupon Successfully Redeemed".

4. 04
   Hand over the reward

   Whatever the campaign’s reward is — free coffee, free service, a discount.

What happens behind the scenes

• The customer’s readyToRedeem count for that campaign drops by 1.
• The redemption is logged in the campaign’s history.
• If the campaign has TEDS enabled, behaviour around TEDS at redemption follows the campaign’s configuration (the audited code doesn’t spell out exactly what happens to the partner’s wallet on in-shop redemption — only that conversions deduct).

Multiple completed cards

If the customer has more than one campaign of yours with a completed card, each shows its own Redeem Coupon button. They choose which to redeem now; others stay completed and ready for next time.

What we don’t document at v1

• Reversing a redemption — whether the portal supports an "undo" path isn’t explicit in the audited scanner code. If you redeem in error, open a ticket with the customer ID and we can reverse manually.
• In-shop vs TEDS-conversion accounting — partners commonly ask "do I pay TEDS out of my wallet on in-shop redemption?". The audited code doesn’t make this explicit; we’ll confirm the rule in a future update.

In one sentence

Scan QR → find the campaign with a completed card → tap Redeem Coupon → success toast → hand over the reward.