Action Alerts is the section of the Message Centre where automated customer notifications live. Each alert fires when a particular customer event happens.
Where it lives
/actionalerts — accessible directly or via Message Centre → Action Alerts.
The page lists your existing action alerts. Each has:
- A trigger (the event that fires it) — visible as a label on the alert card.
- A message body.
- An active / paused state.
Editing an alert
Tap an alert to edit. Routes to the EditAlert page where you can update the message body and save.
What to know
- The full set of trigger types — the current interface does not list them in a partner-facing select / dropdown. Alerts are pre-seeded with their triggers; the empty-state copy mentions "earn stamps, complete..." but the full list isn’t exposed in current product. If you need to know exactly which triggers exist, check the Action Alerts page on a fresh account or open a ticket.
- Whether opt-in is required from the customer — not documented in the current product.
- Personalisation / merge tags — the alert message body field exists, but variable-substitution behaviour is not documented in the interface.
In one sentence
Action Alerts (/actionalerts) lists your automated alerts; each has a trigger, a message body and an active toggle. Tap to edit message bodies via the EditAlert page.