Action Alerts is the section of the Message Centre where automated customer notifications live. Each alert fires when a particular customer event happens.
Where it lives
/actionalerts — accessible directly or via Message Centre → Action Alerts.
The page lists your existing action alerts. Each has:
- A trigger (the event that fires it) — visible as a label on the alert card.
- A message body.
- An active / paused state.
Editing an alert
Tap an alert to edit. Routes to the EditAlert page where you can update the message body and save.
What we don’t document precisely at v1
- The full set of trigger types — the audited frontend code doesn’t enumerate them in a visible-to-the-partner select / dropdown. Alerts are pre-seeded with their triggers; the empty-state copy mentions "earn stamps, complete..." but the full list isn’t exposed in code we’ve audited. If you need to know exactly which triggers exist, check the Action Alerts page on a fresh account or open a ticket.
- Whether opt-in is required from the customer — not explicit in the audited code.
- Personalisation / merge tags — not confirmed; the alert message body field exists but variable-substitution behaviour isn’t documented in the frontend.
In one sentence
Action Alerts (/actionalerts) lists your automated alerts; each has a trigger, a message body and an active toggle. Tap to edit message bodies via the EditAlert page.