Loyalty Club is one network with three sides: members who collect stamps, partners who run the loyalty programmes, and TEDS — the network token that lets value travel between them.
The one-paragraph version
Members carry a single QR code that works at every UK partner. They earn stamps at each partner’s campaign. On campaigns where the partner has TEDS Trading enabled, members can exchange a single stamp or a completed reward for TEDS (1 TEDS = £0.01) instead of in-shop redemption — TEDS that they can spend at any other partner’s TEDS-enabled campaign or donate to causes. Partners fund TEDS exchanges by topping up a TEDS wallet that pays out when members exchange.
The three sides
Members sign up free on iOS, Android, or the web. They get:
- One QR code (account-bound, identical on every signed-in device).
- A My Campaigns view organised per partner business.
- A TEDS wallet (single Available Balance summing settled + pending).
- Refer A Friend (per-partner) and Refer A Partner (with 2,500 TEDS / £25 reward).
- Causes (donate TEDS via DonationModal).
What is a stamp?
A stamp is a unit of loyalty earned at a partner’s campaign. Campaigns have:
- A Goal — number of stamps to redeem the reward (typical: 10).
- A reward — what the customer gets when the card’s full.
- Optional TEDS Trading — when enabled, the campaign supports per-stamp / per-reward exchange to TEDS, and stamps can be bought with TEDS.
What is TEDS?
TEDS (Token Exchange Digital System) is the network token. 1 TEDS = £0.01.
- Members earn TEDS by exchanging stamps or completed rewards on TEDS-enabled campaigns.
- Members spend TEDS by buying stamps on other partners’ campaigns, or by donating to causes.
- Partners fund the wallet that pays out when members exchange.
What we don’t document precisely
- The exact percentage split / fee structure on TEDS conversions — not exposed in the visible UI we audited.
- A "5-day deadline" for pending TEDS exchanges — that 5-day grace applies to the SUBSCRIPTION
payment_failedstate on the partner side, not to TEDS exchanges. (The audited TEDS UI doesn’t show a specific clearing deadline for pending exchanges.)
Where to go next
- If you’re a member: start with your first stamp and what TEDS is.
- If you’re a partner: start with creating your first campaign and understanding TEDS as a partner.
- If something specific isn’t working, open a ticket — we usually reply within a working day.
In one sentence
Members earn one wallet of loyalty across the network; TEDS is the token that moves value between partners; partners fund the TEDS wallet that pays out when members exchange.