Hotel loyalty for guest stays, local perks and repeat bookings.
Give independent hotels, guest houses and boutique stays a loyalty layer that encourages direct bookings, on-site spend and repeat visits without building a custom app.
Customer moment
A guest scans at check-in, earns progress through on-site spend, and leaves with a reason to book directly next time.
Where it pays off
Built for the whole guest stay, not just the room booking.
Hotel loyalty follows the guest journey: check-in, breakfast, bar, spa, local experiences and the return-stay invitation after checkout.
Introduce the direct relationship
Guests can join loyalty at reception, in room materials or through post-stay communication.
Connect spend across the stay
Breakfast, bar, spa and packages can all contribute to visible progress.
Invite the return
Messages can promote quiet-season stays, events and direct booking offers.
Hotel guest journey
Loyalty becomes a direct-booking and on-site-spend layer for independent hotels.
Book direct, earn rewards
Give guests a reason to choose the hotel relationship instead of an aggregator.
Stay and spend
Award progress for breakfast, bar tabs, spa treatments or local packages.
Seasonal return offer
Message past guests about events, quiet-season breaks and packages.
Campaign ideas already mapped
Book direct, earn rewards
Give guests a reason to choose the hotel relationship instead of the aggregator.
Stay and spend
Award stamps for breakfast, bar tabs, spa treatments or local partner purchases.
Seasonal return offer
Message past guests about quiet-season breaks, events or special packages.
The newest parts of the toolkit, and why they matter here.
Recently shipped. The ones marked beta are switched on per partner while we prove them in live trading — ask us and we will enable them.
Every room, terrace table and bar stool becomes a service point.
Hotels lose on-site spend to friction: a guest will not walk to the bar for one more drink, and will not ring reception to ask what the kitchen still has. A QR on the table — or on the room's desk card — puts the current menu in their hand and the order on your board, labelled with exactly where it came from.
Orders arrive knowing the location
Each code carries its own label and zone, so 'Terrace 4' and 'Room 212' land distinctly on the board without anyone asking where the guest is sitting.
Separate menus, one system
Breakfast, all-day, bar and room service can each be their own menu, scheduled to appear at the right hours and switch over on their own.
On-site spend counts toward the stay reward
Paid orders feed your spend-based campaign automatically, so the bar round builds the same reward as the room rate — the mechanic hotels ask for most.
Front desk, kitchen and bar all told at once.
Alerts reach staff logins, not just the owner's account — so a new room-service order buzzes the phone of whoever is on shift, and a tab asking to settle reaches someone who can go and take payment.
Covers the quiet hours
A wall screen with a chime plus push to a duty phone means late orders are not dependent on someone watching a browser tab.
Ninety days of record
Filterable history answers what came in, when, and whether anyone was told — useful when a guest disputes a charge.
Hotel loyalty in action
Multi-user staff access, a direct-booking campaign, on-site spend campaign rules and a post-stay Message Centre offer connect the independent hotel workflow.
How to launch in hotels
Reception, bar, spa and owner roles can work together without a custom hotel app.
Place QR across guest touchpoints
Use reception cards, room folders, checkout desks and post-stay emails.
Give on-site teams access
Reception, bar and spa teams can scan and stamp for their part of the guest journey.
Message the next stay
Use guest history to invite opted-in customers back directly.
Portal features to use
- Multi-user access for reception and on-site teams
- Promotion Designer for stays, spend and package rewards
- Message Centre for post-stay return offers
- Customer Insights for returning guest history
Loyalty that matches how hotels & guest stays already sell.
Reward guests beyond the room: breakfast, bar visits, spa bookings, local experiences and direct return stays.
Direct booking is worth protecting
Reward repeat stays and direct bookings without relying only on OTA relationships.
On-site spend is fragmented
Breakfast, bar, spa and local offers can all feed a visible loyalty journey.
Guests forget after checkout
Message Centre keeps the relationship warm with stay-again offers and seasonal packages.
Questions hotels & guest stays ask first.
The practical fit: setup, staff flow, messaging and rewards.
Turn guest stays into direct return visits.
Reward bookings, on-site spend and seasonal return moments with a loyalty layer independent hotels can actually manage.