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Loyalty Club PLC
Nothing missed

Notifications that reach you when you're not at the screen

Every event that needs a human now goes through one system: recorded in the bell, filtered by category, and escalated to your phone or your inbox on your terms. The order that arrived while nobody had the board open, the booking sitting unapproved, the subscription payment that failed quietly — they all reach you.

When it happens
The bell. The bell carries the unread count and the most recent notifications, one tap from anywhere in the portal.
Stop losing orders and booking requests to a tab nobody had open.
Find out about a failed subscription payment or a broken card connection while you can still fix it.
How it helps

The cost of finding out late.

An order that lands while nobody has the board open. A booking request sitting unapproved for two days. A subscription payment that failed without telling anyone. Each of these is cheap to fix immediately and expensive to discover a week later.

Recorded first, escalated second

Every notification is written to your history whatever else happens, so the bell is a reliable record even if a push never lands.

It knows where to send you

Each notification carries the link to the screen that resolves it — the order board, pending bookings, or your billing settings.

Staff devices count

Push registers against staff logins too, so the phone in the apron pocket is the one that buzzes for a new table order.

One system, five categories, your rules

Table orders, bookings, loyalty, billing and account notices are separated so the urgent ones can reach your phone at eight on a Saturday while the rest wait quietly in the bell for you.

Table orders
New orders, tabs asking to settle
Bookings
Requests, cancellations, what's next
Billing
Failed payments, card connection
Kept for
90 days, filterable

What partners can do

Header bell with unread count
Full history with category filters
Per-category push and email switches
New-order chime, per device
Native push on iPhone and Android
Staff devices included
Inside the portal

Notifications in action

Table orders, bookings, loyalty, billing and account notices are separated so the urgent ones can reach your phone at eight on a Saturday while the rest wait quietly in the bell for you.

The bellThe bell carries the unread count and the most recent notifications, one tap from anywhere in the portal.
HistoryThe history page keeps 90 days and filters by category when you are looking for one specific thing.
PreferencesPush and email are chosen per category, so urgent things escalate and the rest stay in the bell.
Daily use

What actually changes on the floor

The point is not more alerts. It is that the handful of things which genuinely need a person get to one, and everything else stops needing a watched screen.

01

The kitchen hears it

A short chime on each new order, switched on per device — so a wall screen works without anyone staring at it.

02

The owner is told once

Failed subscription payments and broken card connections raise a high-priority notice instead of being discovered at cancellation.

03

Nobody is woken twice

Per-category push and email switches mean turning off the 2am order alert does not also turn off your billing warnings.

Portal workflow

01

Something happens

A diner orders, a customer requests a booking, a tab asks to settle, or a subscription payment fails.

02

It is recorded

The notification is written to your history with a title, a plain-English line and a link straight to the screen that resolves it.

03

It reaches you

The bell count moves, the board chimes, and — where you have allowed it for that category — your phone buzzes or an email arrives.

04

You act from the notification

Tapping opens the exact place to act: the order board, the pending bookings tab, or your billing settings.

Fewer things falling through the gaps

Most lost revenue in a small venue is not a bad decision — it is an unseen request. Notifications close the window between something happening and someone knowing about it.

Requests get answered

A booking that needs approval raises an alert instead of waiting for someone to open the right tab.

Problems surface early

A card connection that fails to renew is a silent outage until you are told — after which it is a two-minute reconnection.

History when you need it

Ninety days of filterable record answers 'did we ever get told about that?' without a support ticket.

Business outcomes

Stop losing orders and booking requests to a tab nobody had open.
Find out about a failed subscription payment or a broken card connection while you can still fix it.
Let staff phones carry the urgent alerts instead of the owner watching a screen.
Keep a searchable 90-day record of everything the business was told.

Useful partner help articles

Helpful guides for partners using this feature.

Stop watching the screen.

Let the orders, bookings and billing problems that need you come and find you instead.