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Loyalty Club PLC
Reputation

Google review growth

Review Growth connects your Google Business listing to the loyalty programme and invites customers to review you at the exact moment they're delighted — after a reward or a run of visits. Five-star fans are routed straight to Google; anything lower is captured privately so you can put it right first.

Know your regulars
Review Growth dashboard. The Review Growth dashboard tracks your live Google rating, total reviews and the rating lift since you joined.
Climb the local rankings as your Google rating and review count grow on autopilot.
Catch unhappy customers privately — a chance to fix issues before they become public one-star reviews.
How it helps

Your best customers already love you — this asks them to say so on Google.

Reviews are the currency of local discovery, but the customers most likely to leave one are the ones who just walked out happy. Review Growth catches that moment automatically and turns it into a public five-star review.

The ask happens at the peak

Requests fire right after a reward or a run of visits — when goodwill is highest and a review takes one tap.

Bad experiences stay private

Lower ratings are routed to a private inbox instead of your public listing, so you hear about problems first.

It runs on the loyalty programme

Because it is wired into stamps and rewards, there is no separate tool, list or campaign to manage.

A review engine that runs itself

Connect your Google listing once, choose when to ask, and the loyalty programme handles the rest — inviting happy customers, catching unhappy ones and showing you the results.

Connect
Your Google business listing
Trigger
After a reward or N visits
Route
Happy to Google, unhappy to inbox
Measure
Rating, reviews and funnel

What partners can do

Connect Google Business listing
Triggers: after reward or N visits
Timing: instant or delayed
Routing: balanced or maximise rating
Channels: push & in-app prompts
Reward a stamp for feedback
Cooldown & max-asks limits
Private feedback inbox
Inside the portal

Review growth in action

Connect your Google listing once, choose when to ask, and the loyalty programme handles the rest — inviting happy customers, catching unhappy ones and showing you the results.

Review Growth dashboardThe Review Growth dashboard tracks your live Google rating, total reviews and the rating lift since you joined.
Review ask funnelThe ask funnel shows how customers move from a review request to a published Google review.
Review setupReview Setup connects your Google listing and controls when, how and to whom review asks are sent.
Daily use

Why it matters for a local business

A stronger Google rating is one of the highest-leverage things an independent can own — and this makes it compound.

01

Get found

More and higher reviews lift how you rank when nearby customers search for what you sell.

02

Protect the rating

Private routing gives you the chance to fix a bad visit before it becomes a public one-star.

03

Prove it's working

The dashboard shows new reviews and the rating movement since you switched it on.

Portal workflow

01

Connect your Google business

Search and link your Google listing so reviews land in the right place, or paste your review link directly.

02

Choose when to ask

Ask after a reward or after a number of visits, immediately or on a delay, via push notifications and in-app prompts.

03

Set your routing

Pick Balanced — everyone invited to Google — or Maximise rating, which routes only your happiest customers to the public listing.

04

Watch reviews grow

The dashboard shows new reviews, rating movement and the full ask funnel, while private feedback collects in a separate inbox.

Why partners care

Chasing reviews by hand rarely happens — automating it around loyalty moments is what actually moves the rating.

More five-star reviews

Ask happy customers at the perfect moment and far more of them follow through.

Fewer public one-stars

Unhappy feedback comes to you privately, so you can make it right before it's posted.

A rating you can measure

Watch your Google score, review count and ask-to-review funnel move in one dashboard.

Business outcomes

Climb the local rankings as your Google rating and review count grow on autopilot.
Catch unhappy customers privately — a chance to fix issues before they become public one-star reviews.
Know exactly what is working with a funnel from review ask to published review.

Useful partner help articles

Helpful guides for partners using this feature.

Turn happy customers into glowing Google reviews.

Connect your Google listing and let the loyalty programme invite your happiest customers to review you — automatically, at the perfect moment.